Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented sales associates are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective, please contact customer care. A service call or photos may be required under the factory warranty.

Damaged Products: Please thoroughly inspect all merchandise delivered to you by one of our delivery teams. If the damage is noted prior to our delivery team leaving your home, you have the right to refuse delivery. Should you notice damage after their departure, please contact customer care immediately. You may be required to furnish photos of the damaged product. We will offer to send a technician to your home, free of charge or a delivery team will exchange the merchandise. If you pick up merchandise and find it to be damaged after leaving our facility, please contact us immediately. You may be required to furnish photos of the damaged product. We will offer to send a technician to your home, free of charge to you. If exchange is offered, you may elect to pay for delivery or exchange it in your vehicle. For more information, you can call or email us from our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you may return the product within 5 days of receiving it. To begin the return process, you must notify your sales associate within the 5-day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, warranty cards, and accessories. Products must also be free of any cosmetic damage. Returned merchandise will incur a 20% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Delivery fees made on the original ticket are non-refundable. Customers are responsible for a new delivery fee when returning a product.

Special order merchandise, mattress foundations, or adjustable bases are not eligible for return or exchange. However, if there is damage to an item, please contact customer care.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged appropriate sales tax.